Introduction

Golden Living Care Services  is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.goldenlivingcare.co.uk or use our services.

We are fully compliant with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

2. Who We Are

Golden Living Care Services Ltd provides high-quality care and support services to individuals in need of residential, domiciliary, and assisted living care.
We act as the Data Controller, which means we are responsible for deciding how your personal data is processed and for what purposes.

Contact Information:

• Company Name: Golden Living Care Services Ltd

• Email: info@goldenlivingcare.co.uk

• Address: [Insert your official company address]

• Phone: [Insert your contact number]

3. Information We Collect

We may collect the following types of personal information:

• Identity Data: Full name, date of birth, gender.

• Contact Data: Address, email address, phone number.

• Service Data: Details about the care or services you request from us.

• Technical Data: IP address, browser type, device information, time zone settings, and website usage data (collected via cookies and analytics tools).

• Financial Data: Payment details or invoice records, if applicable.

• Special Category Data: Health or medical information required to provide appropriate care and support services (collected only with explicit consent).

4. How We Use Your Information

We use your personal data to:

• Provide and manage the care services you request.

• Communicate with you regarding your inquiries, bookings, or ongoing care.

• Improve our services and website performance.

• Ensure compliance with legal and regulatory obligations.

• Send updates, newsletters, or marketing messages (only if you have given consent).

• Protect against fraud or misuse of our website.

5. Legal Basis for Processing Data

We process your data only when one or more of the following apply:

• You have given consent.

• It is necessary to perform a contract with you.

• We are required to do so by law.

• It is in our legitimate interest to improve services and ensure safety.

6. Sharing Your Information

We do not sell your data.
However, we may share your information with trusted third parties only in the following cases:

• Service Providers: IT support, hosting providers, or payment processors who assist in our operations.

• Regulatory Authorities: When required by law or government request.

• Professional Advisors: Legal, financial, or insurance professionals, when necessary.

• Business Transfers: In the event of a merger, sale, or company restructuring.

All third parties are required to maintain confidentiality and use your data only as instructed by us.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
For example, certain care or financial records may be retained for up to six years to comply with regulatory or tax obligations.

8. Your Rights (Under GDPR)

You have the following rights regarding your personal data:

• Access: Request a copy of the information we hold about you.

• Rectification: Request correction of inaccurate or incomplete data.

• Erasure: Request deletion of your data (“right to be forgotten”).

• Restriction: Request limited use of your data.

• Data Portability: Request transfer of your data to another service provider.

• Withdraw Consent: You can withdraw consent for marketing communications at any time.

To exercise any of these rights, please email us at info@goldenlivingcare.co.uk.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze site usage, and personalize content.
You can disable cookies in your browser settings, but this may affect the functionality of certain parts of the website.

10. Data Security

We implement appropriate security measures (technical and organizational) to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
However, please note that no data transmission over the internet is completely secure.

11. Links to Other Websites

Our website may include links to other third-party websites.
We are not responsible for the content or privacy practices of such websites. Please review their privacy policies before providing any personal data.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Please check this page periodically for the latest information on our privacy practices.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Golden Living Care Services Ltd
📧 Email: info@goldenlivingcare.co.uk